1. About Carebee

Carebee provides independent health Professionals (“Professionals”) for in-home personal care (“Service”) for you or another person who is a parent or relative(“Patient”). Carebee does background and experience verification of these Professionals via independent background verification company. The Service is provided by these Professionals only and not by Carebee.

2. Customer Agreement

You on behalf of Patient request Carebee to provide Service at home or any other location agreed with Carebee. You agree that the Service is advised by a legal medical practitioner and you undertake the responsibility of Service and risks involved. Carebee will ensure high quality of Service but will not be responsible for any Service error including criminal activity by Professionals. You understand and agree that the Service offered by Carebee directly or through Professionals/affiliates of Carebee has a risk of failure and/or adverse effects resulting in possible mortality or permanent disability. You understand and agree that Carebee does not guarantee any recovery or outcome from the Service offered. You agree to provide safe environment for Professionals to discharge their duty and you will ensure that they are not harassed, abused or troubled in any way physically or emotionally. You authorise Carebee to collect Patient’s data and use/share the same with others (without revealing Patient’s identity). Carebee will not be responsible for misuse of Patient’s data by Professionals, affiliates, employees or other party. You will make payments to Carebee as per the terms agreed and will not link it with outcome of the Service.

3. Scheduling Appointments

Appointments for Service with Carebee can be scheduled through the Carebee website or mobile app.Your request for Service is only accepted when you receive a booking confirmation from Carebee.

4. Professionals Selection

Carebee has a pool of Professionals to choose from to provide the Service. Carebee will ensure that the Professionals assigned is as per your preference but this may not be possible all the time. Carebee reserves the right to assign any Professionals as it deems fit for that Service. Carebee does not guarantee that same Professionals is assigned on all days. Carebee can assign any Professionals on any day as it deems fit without prior notice.

5. General Payment Terms

The payment can only be made via cash, payment gateway or Cheque drawn in favor of Carebee11 technologies private limited. You agree to make payment as soon as the demand is raised. Carebee reserves the right to cancel an ongoing or future appointment if payments are not made on time.

6. Intellectual Property Rights

All the intellectual property used on the Websites/app by Carebee, service providers or any third party shall remain the property of Carebee, service provider or any other third party as the case may be. You agree not to circumvent, disable or otherwise interfere with security related features of the Website/app or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website/app or the materials therein. The Service is protected to the maximum extent permitted by copyright laws, other laws, and international treaties. Content displayed on or through the Services is protected by copyright as a collective work and/or compilation, pursuant to copyrights laws. The materials on the Websites or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.

7. Limitation of Liability

In no event shall Carebee be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages. In no event shall the total aggregate liability of Carebee to a user or professional for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this agreement or a user’s use of the website or the services exceed, in the aggregate INR <1000>/- (rupees 1000).

8. Information You Provide Carebee

When you request a Service from Carebee, you agree to provide personal information about yourself and the Patient such as name, mobile number, date of birth, gender, weight and medical information about the Patient relevant to the Service. You agree to provide accurate personal and medical information about the Patient and your failure to do so may result in adverse consequences in delivery of Service. Carebee may provide this information to assigned Professionals as it deems fit.

9. Customised service and payment flow

Every patient is different. At Carebee, upon receiving your request, we have a detailed conversation with you about your specific medical condition, and then suggest the best course of action. We ask for a payment only when you agree with our proposed plan of action as well as the costs involved. We can request online payments through SMS, email, website, or our mobile app, which also simultaneously clarifies the details of your booking. We use third-party payment service providers to make it easy for you to pay. Except in urgent situations, we commence the service only upon receiving the payment.

10. Communications from Carebee

You agree on behalf of yourself and the Patient to receive communication in the form on SMS messages , email and calls on your mobile number and email id from both Carebee and the Professionals assigned to you. You agree to receive promotional messages in the form of newsletters, special offers and reminders and updates.

11. Termination

Carebee may immediately terminate the Service at any time for any reason, through notice sent by post on registered postal address or email communication on registered email address.

12. Choice of Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Gurugram.