1. Payment Policy

• Applicable Services: All Services including Attendant, Nursing Care, Critical Care, Infant Care, Rehab Care except Physio and short term intervention service, pathlab testing.
• Only Direct Payment to Carebee: You don't have to pay to the Professionals in cash or cheque unless asked by Carebee Customer Service team. You will be paying to Carebee directly Online/App or request for a cash/cheque pickup.
• Payment Mode: App, Online, NEFT, Cheque and Cash payments are accepted. Carebee promotes and prefers online payment in advance which enables us to pay our Professionals in time without hassle. For Cash/Cheque pickup amount should be more than Rs. <5000> any amount below it should be paid via online.
• Payment Processing Fee: This shall be levied on all invoices generated @ 2.5% of invoice amount

2. Payment Facilities

• Weekly: Invoice will be generated on every service and will be send to customer after successful payment and service delivery through email.
• Monthly: This will be an advance payment service; you will need to pay 30 days paymentin advance or else by default Weekly cycle will be applied.
• Surcharge: Surcharge will be applicable during festival season as an add-on incentive for the Professionals to work and support the patient. Surcharge fee will be informed two days prior to any festival and it may range from Rs. <…..> to Rs. <……> per 12 hours visit, depending on the festival.

3. General Terms and Conditions on Payments

• Carebee won't be accountable if any amount paid to Professionals. The service fee has to be paid to Carebee and under no circumstances the amount paid to the Professionals will be adjusted with the service fee.
• 30 days after the overdue date, if payment is not done the case will be legally filed and the dispute will be resolved in Gurugram district court.
• The above mentioned amount only includes payment charges for those visits where the attendance of the Professionals has been verified. The mentioned amount is not for the visits till date and it shouldn't be considered as final amount, charges for the unverified visits will be added after getting a confirmation from the customer as well as Professionals.

4. REFUND POLICY

• Once the refund is initiated, your balance amount will be credited to your account within 7 working days.
• Refund will be done only through NEFT.
• Please review our terms and conditions www.carebee.in

5. CANCELLATION POLICY

• You may cancel or reschedule any appointment through website or mobile app, no later than 24 hours prior to the scheduled appointment else you will be charged @ 30% of the service charge.
• In case of request for rescheduling Carebee does not guarantee that it will be able to provide the same Professionals again and on the rescheduled time.
• Carebee may cancel or reschedule any appointment without prior notice. In that case 100 % of the service charge will be refunded. (if no descripancy found from customer end in delivery of service)
• In case of cancellation Carebee will refund any advance payment made by you to Carebee by for any Services.